By default, email receipts sent through RaiseDonors come from "email@example.com". This ensures the sending reputation of all emails originating from RaiseDonors is not tarnished - and remains within the 98% deliverability rate. Many new rules to prevent SPAM are being enforced across all of the major email platforms and this ensures compliance.
Emails will be coming from "firstname.lastname@example.org", but the system does allow you to configure the "from name" and the "reply-to email address". This presents itself in various ways across all the different email platforms. In most cases, this is sufficient branding and recognition for your organization. Here is an example from Gmail,
Here is GMAIL, showing the inbox with an email receipt of a donation placed thru RaiseDonors.
Opening the email in GMAIL to read the donation receipt.
Clicking "reply" to the donation receipt in GMAIL.
CUSTOMIZED / ADVANCED APPROACH
With a simple update you can configure RaiseDonors to send emails on behalf of your organization and thus, further customize the raw "from" email address. This update allows the major email platforms to see trust has been granted from your organization's domain - to allow RaiseDonors to send emails from your domain name.
To get started, you'll need to answer the following two questions:
- What email address would you like your receipts to come from?
- Are you (or someone on your team) able to make edits to your DNS?
When ready, send an email to help@raisedonors and let us know what email address you'd like your receipts to come from. We'll get back to you shortly with the appropriate DNS edits to make.
Please note :: this feature has a one-time $99 setup fee.
What email address would you like your receipts to come from?
Pro tip: when you set the From email address, be sure that you or someone in your organization has access to this email's inbox. You'll receive automated replies, out-of-office messages, and donor replies at this address. If you're concerned about the volume of emails you may receive, set up a dedicated email address just for your donation pages to avoid overflowing someone's inbox.
Are you able to make edits to your DNS?
"Editing your DNS" may sound tricky, but it doesn't have to be intimidating. You'll typically have access to your DNS from wherever you purchased your domain name (i.e. GoDaddy, Network Solutions, NameCheap, etc).
Once you login to your domain registration account, you'll need to add two "Text Records" (TXT records).
- The first TXT record is a custom record (DKIM).
- The second TXT record is related to editing or creating a Sender Policy Framework (SPF).
If you are able to make these changes, then you're ready to customize your From email address.