By default, email receipts sent through RaiseDonors come from "firstname.lastname@example.org". However, with a simple update, we can help you configure RaiseDonors so that all receipts come from an email address associated with your organization.
To get started, you'll need to answer the following two questions:
- What email address would you like your receipts to come from?
- Are you (or someone on your team) able to make edits to your DNS?
When ready, send an email to help@raisedonors and let us know what email address you'd like your receipts to come from. We'll get back to you shortly with the appropriate DNS edits to make.
Note :: This feature is only available to our Pro plan subscribers and has a $250 setup fee.
What email address would you like your receipts to come from?
Pro tip: when you set the From email address, be sure that you or someone in your organization has access to this email's inbox. You'll receive automated replies, out-of-office messages, and donor replies at this address. If you're concerned about the volume of emails you may receive, set up a dedicated email address just for your donation pages to avoid overflowing someone's inbox.
Are you able to make edits to your DNS?
"Editing your DNS" may sound tricky, but it doesn't have to be intimidating. You'll typically have access to your DNS from wherever you purchased your domain name (i.e. GoDaddy, Network Solutions, NameCheap, etc).
Once you login to your domain registration account, you'll need to add two "Text Records" (TXT records).
- The first TXT record is a custom record.
- The second TXT record is related to editing or creating a Sender Policy Framework (SPF).
If you are able to make these changes, then you're ready to customize your From email address.