Are you unsure if a donation successfully integrated with your CRM and/or email system? RaiseDonors has the power to integrate with a variety of different systems for every donation.
There are several situations that can trigger an integration to an outside system. Those are,
- New Donation (one-time)
- New Recurring Donation
- Instance of a recurring donation
- Update recurring profile
- Stop recurring profile
- Write a note on a donor account
- Update donor information
- Refund or Void a donation
We've created a dashboard that gives you a wholistic overview of every donation's integration. Log into your account and you can check it out here,
We don't yet have this accessible from the navigation because we are beta testing this dashboard. So we'd love any feedback you may have!
The check boxes in the top left will list the integrations currently enabled in your account. Place a check mark in the integrations you'd like to see information on. You can select more than one if you wish.
Next you can select the status. Here's a glossary of the status's we provide,
Integration is in our queue, attempting to start for first time.
Integration succeeded on first attempt.
These are integrations that have failed and need to be addressed.
Integration that has previously failed (one or multiple times), but has been fixed and is currently successfully completed.
Return all donations and show their status.
Older donations may also have these status's that we have discontinued.
No integration needed at this time. (this is an old status that is not currently used. You may see it on older donations).
Verified success of a previously failed integration.
In the table that is returned, you'll see some helpful information. The table will include the date of the donation along with the integration name. If you'd like to view details of the integration, you can click the last column, "DonationID", which will take you directly to the donation page. From the donation page, you can click the "Integrations" tab and see all of the details regarding the integration.
We are happy to help diagnose any issues you may have with an integration.