Yes! You'll need to be subscribed to our Pro plan to use your own domain name. There is a $299 setup (one-time) fee + $49 a month that will be added to your plan.
Note, you may also embed a donation form on your website.
Ok, back to using your domain name.
Assume your organization name is Acme, Inc. By default, your RaiseDonors donation pages will be configured like this:
By enabling your own domain name, it will be configured like this:
Please note: you'll likely need to use a sub-domain for this setup. If you choose not to, everyone visiting your primary website (ie: acme-inc.com) will be sent to RaiseDonors. By using a sub-domain (ie: donate.acme-inc.com), only visitors landing on the sub-domain will be sent to RaiseDonors.
To do this, you need to have access to the DNS records for your domain name. There are a variety of places where your DNS records can be hosted, so these instructions will be non specific.
You can use any sub-domain you wish but in this example we'll be using "donate".
Create a new CNAME record,
Points to: raisedonors.azurewebsites.net
TTL: 30 mins (can be changed at a later time)
This will give you a new domain similar to,
It's essential that you have an SSL for your domain name to ensure your new CNAME is secure. Following our example, you need to have an SSL for:
We need to get this SSL installed on our secure servers so that your donors land on our pages over secure connections.
We require your SSL to be provided as a .pfx file type. We cannot accept any other kind of SSL export file type, nor can we convert exports from one file type to another. You will be responsible for purchasing and configuring the SSL, RaiseDonors cannot help in this process. You will also need to generate the CSR and complete the SSL process; RaiseDonors is not involved in any aspect of this process.
Here are general instructions on how to create an export of your SSL in .pfx:
Please be sure to record the password you created for the .pfx in a secure place. You'll need to provide this password to RaiseDonors.
The last step is to notify our team that you have created a CNAME record and have created an export of your SSL in .pfx format.
Please go to:
Be sure to include,
- Your organization name
- Attach the .pfx file
- Supply the password used to create the .pfx
- Supply the CNAME record you used (ie: donate.acme-inc.com)
Our team will take it from there. When done, we'll send you an email letting you know that the CNAME setup process is complete.
Please be aware that you will need to repeat this process annually, or whenever the SSL expires. It is your responsibility to ensure the SSL does not expire by sending RaiseDonors a new PFX file before the SSL expires. We recommend creating a calendar reminder!