Here's how to refund a donation in RaiseDonors:
- Go to the Transactions page.
- Find the transaction to refund and click on the ID to edit it.
( Screenshot: http://d.pr/i/JvRr )
- Click on the "Void or Refund Donation" tab.
- Click on the "Refund Transaction" button. Depending on your gateway and the amount of time that has past, you may have the option to "Void Transaction". They are similar but different.
A void will never hit the donors credit card.
A refund will credit the donation back to the donors card.
The transaction will be refunded through your merchant account and the donor will be notified via email that the refund has been processed.
You'll need check with your merchant regarding how long it will take for the funds to be moved back to your donor.